Shipping policy

Shipping Policy

128 Design Co, LLC Shipping Policy

Thank you for shopping with 128 Design Co, LLC! We appreciate your support and strive to get your order to you as quickly as possible.

Processing Time

  • Orders are typically processed within 3–7 business days.
  • Custom or personalized items may require additional processing time.
  • Processing times do not include weekends or holidays.

Shipping

  • Once your order has shipped, you will receive a confirmation email with tracking information (when available).
  • Shipping times are estimated by the carrier and may vary based on your location and carrier delays.
  • 128 Design Co, LLC is not responsible for shipping delays caused by the postal carrier, weather, holidays, or other circumstances beyond our control.

Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, 128 Design Co, LLC is not responsible for lost or stolen packages. If your package is missing, please contact the shipping carrier directly to file a claim.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions about your order, please contact us before placing your order or as soon as possible after purchase. We are happy to help.

Thank you for supporting 128 Design Co, LLC. We appreciate your business and look forward to creating something special for you!